Summary of position
To provide onsite supervision of supply chain whilst they complete all contracted work orders allocated, ensure the contract specification is adhered to and workmanship and quality outputs are delivered on time and to high standards. Report back to the relevant contract administrator and line manager on a regular basis about the work in progress whilst ensuring the works are delivered in compliance with our health and safety obligations and regulations. Also, to ensure that we achieve high levels of customer and client satisfaction through ownership and pro-active management of colleagues, contractors, and suppliers.
Primary and general responsibilities
- Review all work orders and specifications prior to authorizing works to proceed. Identify any inaccuracies or inconsistencies informing the operations manager should they arise.
- Ensure that the contract works programme is continually reviewed and updated, with particular focus on critical path issues that may delay the works if not completed on time.
- Generate, review and manage RAMS (risk assessments and method statements) and toolbox talks for all site works as required, and ensure complete adherence to Health & Safety process and procedure.
- Record and log all instruction, variations and additional works as instructed by the client, provide early warnings to line manager and client with regards to any Variations which cause programme delays and disruptions.
- Work closely with the RLO/Administrators ensuring they are provided with up-to-date information regarding programmed activities / dates that enable them to deliver clear communication and a high- quality service to the residents.
- Produce detailed property schedule of condition and photographic records to capture conditions prior to any works commencing.
- Plan, programme and coordinate operatives and supply chain to ensure works progress promptly with the least disruption to the resident and maximum efficiency in time and cost.
- Ensure that all operatives and supply chain due to carry out works have been correctly inducted.
- Ensure that PPE is worn by all operatives and any visitors to the site.
- Carry out regular site inspections and monitor all works in progress to make sure work is carried out in line with specifications and works programme.
- Record all instructions, variations and additional works as requested by the client and ensure these are uploaded to the required IT system.
- Liaise with project Quantity Surveyor for the contract and be aware of the commercial requirements and risks associated with the works to be delivered.
- Plan and coordinate work for operatives and subcontractors, reviewing progress on a regular basis.
- Inspecting works and preparing snagging lists at the earliest opportunity confirming satisfactory visual inspection of works.
- Ensure that the company QEMS system is adhered to consistently and that site reports are generated on time with accurate updates on the work in progress.
- Ensure confidentiality is maintained.
- Ensure adherence to all compnay policies and procedures.
- To act as an ambassador in all work you do, promoting equality, diversity, and inclusion.
- Maintain our Safety-First culture, sustainability, and environmental improvement.
Knowledge & Experience
- Social housing working experience, contractor, or Client employment.
- Demonstratable knowledge of delivering high levels of customer service and customer satisfaction.
- Understanding of planned and reactive maintenance services.
- Health & Safety Awareness & Management.
- Commercial Awareness & Management.
- Client Management.
- Supply chain Management
- Line Management experience.
- ISO 9001 & 14001 Awareness and adherence.
- Social housing working experience, contractor, or Client employment.
Qualities & Attitude
- Leadership, motivated, and a good communicator.
- Flexibility, good interpersonal skills, approachable, ability to work on own initiative.
- Ensure the customer is engaged and informed.
- Internal and external customer focus.
- Planning and organising skills to efficiently manage workload.
- Strive for continuous improvement.
- Excellent Communication with a positive approach.
- Integrity and Honesty.
- Problem solving.
Qualifications & Training
- Full clean driving license.
- DBS check required.
- SMSTS qualification.
- First Aid Certificate
- IOSH certificate.
- E learning courses in Asbestos awareness, Sharps & Needles, Manual Handling , COSH, Fire management and working at height.