The Client
My client is a multi-disciplinary contractor based in Milton Keynes with approximately 80 employees and turnover in excess of £20M.
They have a nationwide client base including Public Sector contracts and corporate businesses, Tier 1 contractors, FM providers and a focus on logistics and distribution centres.
They are focused on capturing the growth that is being driven by the market trends for repair and refurbishment and regulatory pressure to maintain compliance and improve the energy efficiency of the UK’s existing commercial building stock.
They are implementing a people centric strategic growth plan focusing on developing a collaborative and inclusive culture, improving their quality processes and systems, employee and customer satisfaction and driving consistent and compliant services resulting in sustainable profitable growth.
Job Description
The Operations Manager within Quoted Small Works & FM (QSW) role will be focused on pre-construction, delivery, management of operatives and sub-contractors within the department. A key part element within their role is managing the quality control start to end process. The OM will work across all clients and partnerships with the business, working alongside other OMs in a collaborative way to ensure best customer satisfaction.
The Quoted Small Works department is a fast pace, dynamic department so they are looking for a composed and organized individual who has experience of working within this sector.
The role will involve being a point of contact for various customers across the department, receiving enquiries, supporting with estimating, leading delivery, and quality assurance.
A key aim is for the remedial small works and FM growth to align to the business ambition and double from its existing base revenue within a 4-year period whilst maintaining the healthy gross profit contribution.