FACILITIES HELPDESK MANAGER REQUIRED IN MILTON KEYNES
Purpose/Main Functions of Position:
* To lead the Helpdesk team of co-ordinators, to provide high quality service delivery to Managed Services customers and support commercial objectives.
* To develop and implement a robust framework of operation for the Service Desk team and to oversee its consistent application in service delivery, compliance, reporting and administration.
* To provide support to the Head of FM/Small works and the Management Team as required, in the reporting against compliance targets, working to ensure our compliance position, is in accordance with Performance Management System.
Skills, Knowledge and Competencies Required:
* Previous experience of managing service desk and administration teams within the building services industry.
* Excellent Supervision and Leadership skills.
* Computer literacy, written, good oral communication and interpersonal skills.
Qualifications Required:
* Qualification in administration, secretarial or another business-related subject – desirable.
* Computer literate with excellent I.T. skills especially Excel, Word and PowerPoint.
* Knowledge and awareness of CAFM systems.
* Minimum of 3 years' service desk experience.
Please email your CV/Contact details if you are interested in this position to the email address provided.
This Vacancy for this Plumber position is being displayed by Frontline Construction who operates as an Employment Business and is also an equal opportunity employer.